HOW CAN WE HELP?

If you are having trouble signing in, first confirm you are using the correct email address and that Caps Lock is off.

• Use the “Forgot Password” option on the login screen to reset your password via email.
• If you do not receive a reset email, check your spam/junk folder.
• Make sure your app is updated to the latest version.
• If your account appears locked or disabled, contact support using the email below.

Your profile is your public identity on GSA Sports Life. Athletes can add their sport, position, school, grade, jersey number, height, weight, and bio.

• Edit your profile from the Profile tab by tapping the Edit button.
• Upload or change your profile photo at any time from the profile screen.
• Coaches can request verified coach status through the role request process.
• If you cannot find your school in the list, contact support and we will add it.
• Athlete stats and achievements can be added from your profile page.

Share your athletic highlights directly from the GSA Sports Life app.

• Tap the Post tab or the + button to create a new post.
• You can upload photos or videos from your device's camera roll.
• Add a caption, tag your sport, and tag teammates or your team.
• If a video upload fails, check your internet connection and try again. Large videos may take longer on slow connections.
• Deleted posts are permanently removed and cannot be recovered.

Direct messaging lets you communicate with other GSA Sports Life members.

• Access your messages from the Messages tab.
• You can block any user from within a conversation or from their profile.
• Report a conversation using the three-dot menu inside the conversation.
• To adjust notification preferences, go to your device's Settings → Notifications → GSA Sports Life.
• If you are not receiving notifications, confirm notifications are enabled both in-app and in your device settings.

GSA Sports Life includes guardian permission features designed to protect minor athletes and keep parents informed.

• Parents and guardians can request oversight of an athlete's account.
• Guardian permissions allow parents to stay connected to their child's activity on the platform.
• We take our obligations regarding minor users seriously. See our Privacy Policy for full details.
• If you are a parent with concerns about a minor's account, contact support immediately.

The fastest way to report anything on GSA Sports Life is directly inside the app.

• Tap the three-dot (⋯) menu on any post, comment, or profile and select “Report.”
• To report a conversation, open it and use the three-dot menu.
• Reports are reviewed by our team and acted upon promptly.
• For urgent safety concerns involving a minor, email support@gsalife.app with “SAFETY” in the subject line.

You control what appears on your public profile and who can interact with you.

• GSA Sports Life does not sell your personal information to third parties.
• Your email address is never displayed publicly on the platform.
• You can block any user to prevent them from interacting with you.
• To learn exactly what data we collect and how we use it, read our Privacy Policy.
• To request access to or deletion of your personal data, contact support.

You can permanently delete your GSA Sports Life account at any time from inside the mobile app. Follow these steps:

If you cannot access the app to delete your account, contact support@gsalife.app and we will process the deletion manually. See also our Account Deletion page.